Shipping & Delivery Policy

Shipping within the usa

We offer standard shipping that occurs within the USA on average between 3-12 business days, with a USPS tracking number and delivery confirmation number emailed to you.
Orders normally ship out within 1-2 business days from our warehouse located in southern California. During the busy holiday season this can take up to 3 business days.
Express 2-day transit time shipping is offered for a separate charge. Please note this is in addition to the 1-2 days processing time in our warehouse.
It is the customer's responsibility to make sure they have entered their correct shipping address, including apartment or suite number if necessary. Refunds or reshipments will not be made for incorrect addresses. We are unable to change the shipping address once the package is shipped out from our warehouse.
We do not refund shipping costs if a product arrives later than expected.
Shipping insurance is provided by Monkprotect. Any claims must be made within 30 days of the order date or 14 days of delivery date. Please note that orders that are reshipped through insurance claims are only eligible for store credit if a return is requested and only eligible to ship to the same address as on the order.

Missing or lost packages policy

We ship standard DHL or USPS shipping with delivery usually within 8-12 business days. Depending on which country it is shipping to, it can sometimes take up to 3-4 weeks. A tracking number and delivery confirmation email will be sent. If the destination shipping charges are more than what is calculated on our website we will reach out to you to pay the difference or give an option to cancel and refund your order.
Duties/VAT will be billed to the customer directly by the carrier. Any return shipping back to us from the carrier for unpaid duty/vat from the customer will be deducted from the refund amount. It is the customer's responsibility to contact the carrier to take care of any duty/vat charges.
It is the customer's responsibility to make sure they have entered their correct contact information, shipping address, including apartment or suite number if necessary. Refunds or re-shipments will not be made for incorrect addresses.
Shipping insurance is provided by Monkprotect. Any claims must be made within 30 days of the order date or 14 days of delivery date. Please note that orders that are reshipped through insurance claims are only eligible for store credit if a return is requested and only eligible to ship to the same address as on the order.