Cancellation and return policy

A Return and Refund Policy is a policy that describe your business's process, policies and requirements for accepting returns.
In this article we'll discuss Return and Refund Policies for ecommerce stores, whether you're legally required to have one, what to include in one, where you should display it, and more.
We've also put together a Sample Return and Refund Policy Template that you can use to help write your own.
We ship standard DHL or USPS shipping with delivery usually within 8-12 business days. Depending on which country it is shipping to, it can sometimes take up to 3-4 weeks. A tracking number and delivery confirmation email will be sent. If the destination shipping charges are more than what is calculated on our website we will reach out to you to pay the difference or give an option to cancel and refund your order.
Duties/VAT will be billed to the customer directly by the carrier. Any return shipping back to us from the carrier for unpaid duty/vat from the customer will be deducted from the refund amount. It is the customer's responsibility to contact the carrier to take care of any duty/vat charges.
It is the customer's responsibility to make sure they have entered their correct contact information, shipping address, including apartment or suite number if necessary. Refunds or re-shipments will not be made for incorrect addresses.
Shipping insurance is provided by Monkprotect. Any claims must be made within 30 days of the order date or 14 days of delivery date. Please note that orders that are reshipped through insurance claims are only eligible for store credit if a return is requested and only eligible to ship to the same address as on the order.